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terms & conditions

TERMS OF USE

The following terms govern your use of this online store, henceforth referred to as the "Site". Your use of "The Site" constitutes your agreement to follow and be bound by these terms. You must immediately desist from using the Site if you do not agree with these terms. Rogue-ish Sdn Bhd reserve the right to revise this Agreement as we deem necessary.

AGE LIMIT

If you are under 18, you must let your parent/s or guardians know about our Terms and Conditions before you use the Site.

USE OF COPYRIGHT MATERIALS

Unless otherwise stated, all text and images that are part of the Site, and all items featured on the Site are copyright of Rogue-ish Sdn Bhd. The distribution, display, reproduction, publication, transmission, modification, creation of derivative works from, sale or participation in any sale or exploitation in any way, in whole or in part, of any of the items featured on the Site, or any of the text or images that are part of the Site, is prohibited and may result in civil and criminal penalties. You may not use this site or any of its content to further any commercial purpose, any advertising or advertising revenue-generating activity on your own website. Violators will be prosecuted to the fullest extent of all applicable laws.

ITEM DESCRIPTIONS & AVAILABILITY

We have taken every care to ensure accuracy of description, specifications, colour and price of all items. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of each item. Orders are subject to acceptance and availability.

PURCHASING ON OUR SITE

All prices for items are in US Dollars (USD). Please use XE Converter for an approximate indication of the current currency exchange rate.

The USD price of a product displayed on the Site at the time the order is accepted will be honoured. If you are buying from outside Malaysia, you will also incur any duties levied by the jurisdiction to which you have specified delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. Acceptance of your order and completion of the contract between you and Rogue-ish Sdn Bhd will be perfected when we despatch the goods to you. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We accept credit card (Visa/Mastercard) payment through Paypal (to make your payment online, you will be redirected to Paypal from the checkout page). If you wish to purchase items off-line, you can e-mail us [link] or make an appointment to visit us [link] to order items and make alternative payment arrangements. Acceptance of any alternative payment arrangements will be at our discretion.

Payment must be received in full before goods are dispatched.

PACKING AND SHIPMENT

There is an additional charge for packing and shipment - for details please see the Packing & Shipment page on the Site.

Delivery to you will be made by Registered Post (Pos Malaysia) or by DHL, according to your preference. You may also opt to use your own courier service account by providing us the details, or self-collect the item/s purchased by making an appointment to visit us [link]. We are not responsible for any packages lost or damaged while in transit to a destination. We are not responsible for the loss of packages due to an incorrect address provided by a customer at checkout. If the package is sent back to us we will ship it out to you as soon as you confirm with us your correct address (for an extra shipping fee).

You have the option to purchase transit insurance if you choose for us to ship item/s purchased by you via DHL.

Rogue-ish guarantee If you are not entirely satisfied with any item you receive, please return it to us (in its original packaging and with all relevant documentation) within 14 days. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 30 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, Rogue-ish Sdn Bhd reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due. Please note that when returning an item, the parcel is your responsibility until it reaches us.

ORDER CANCELLATION

Once an order for an item/items has been placed and payment made, it can no longer be cancelled. Your order will be sent to you as scheduled. We will however refund the amount paid if the order is cancelled due to the unavailability of the item or our inability to deliver the goods within the agreed time frame.

GOVERNING LAW

This Agreement is a contract made under Malaysian Law and governed by the laws of Malaysia. You agree to submit to the jurisdiction of the Malaysian Courts and to abide by all applicable local and international laws and regulations.

PRIVACY POLICY

Your personal information will not be passed on to third parties. All transactions made on the Site will remain strictly confidential. We will only contact you with information about our activities if you sign up onto our mailing list.